Update 12/06/12: Phone is on its way, will be here today, new plan is now active on my account, just need the bill and 2nd line sorted now.
So I decided to get the Samsung Galaxy S3, as you are probably all ready well aware. Apart from the Blue one being very very limited, and delayed right now, due to a screw up from Samsung, I stuck with it, knowing I would finally get one at the end of June - That is, until T-Mobile decided to screw up.
See, I was told by 3 different people from T-Mobile that what I had ordered, was indeed, an upgrade, then I got a phone call about the blue delay and I could change it to a white one - I chose to wait.
Then came Wednesday 6th June 2012, where I got a text message from T-Mobile saying "Thank you for taking out an additional line with T-Mobile. This is now active." - That shouldn't happen, log into my online account info, and there it is, a 2nd line has been activated on my account, with the exact price plan I wanted and a White S3 - You have to be shitting me.
So I phone up to find out what's happening, there has indeed been a 2nd line active and how it happened, no one knows. The lass on the line is very helpful, up until when she was meant to stop me having to pay a £230 phone bill, but that £230 is still showing on the bill, even after phoning them today about it (I'll get into that shortly). She tells me, that the phone has all ready been sent out and that she cant stop it, but advises me to refuse delivery when it arrives (which it did today)
Anyways, she arranges for there 'loyalty, upgrade team, whatever" to phone me within half hour to sort out my options. True to there word, about 30mins later they phone - They offer me: 2000minutes, Unlimited Txts, 1.5gb Internet, the phone for £50 and the early upgrade fee of £78 waved, with a White S3 for £34/month - I said I'll think about it.
So, I thought about it, which brings me to today. I phone T-Mobile, first waning to get the bill sorted so I can pay it, which still hasn't been done, not to worry though, I have until July 21st to pay it. I also decided to get a White S3, part because I'm impatient as hell and part because I'm putting a green case on it anyways (which is all ready ordered, £3 including postage). They pissed me off a little by hanging up on me first time grrr.
I get put through to upgades, they are absolutely useless, insisting I cant get the S3 at all until my contract has ended, or I pay the early upgrade fee of £78, I try to explain the situation to her, but she isn't listening, she finally puts me through to the department who offered me plan above, surprise surprise, no record of it, so I try to get a good deal - It wasn't happening, the guy kept insisting the plans are set in stone, not to worry, I can get the plan I chose (£31/Month, 300mins, Unlimited txts, 750mb Internet), so I decided to try and get the phone a bit cheaper, I tell the guy I was given an offer of only having to pay £50 for the phone, they I tried £100, he wasn't budging, have to pay the full £150, but I did get him to add it to my next bill, meaning I don't have to pay for it until 21st July - I'm basically back at square 1, just with a different colour and I don't have to pay the early upgrade fee at all because of all the trouble. I did ask if I could head to the shop today and pick one up there, but I would have to pay the £150 up front there and then, cant do it.
And that's how T-Mobile screwed up and didn't exactly make up for it, sure, I got what I originally wanted cost wise, what I originally prepared for cost wise, but in a different colour and it is actually sorted - Phone will be here Tuesday, expect a photo or 2 =P
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